Refund Policy

Returns

You have 14 days to return or exchange items from the date of purchase. Unfortunately, we can’t offer a refund or exchange after 14 days. FR head gear, face mask, and certain Items cannot be exchanged or refunded due to practicing proper hygiene methods. Please call customer service if you are not sure about the item in question. All sales are final on all Safety Glasses including Heat Wave Visual and accessories for those items due to practicing proper hygiene methods. If the safety glasses are sealed and not opened please contact customer service and we can determine if that item is able to be exchanged or refunded. 

To be eligible for a return, all items must be unused and in the same condition that you received it. All items must be in their original packaging. 

Several items are exempt from being returned such as; promotional free items, contact items such as safety glasses, FR head gear and perishable items. Most of our Inventory will qualify for exchange or refund. Customer service can assist with all returns and or exchanges over the phone or online by emailing customerservice@jyproductsllc.com or calling 281-799-7342 during regular business hours. 

To complete your return, we require a receipt or proof of purchase.

Please do not return your purchase back to the manufacturer or before contacting JY Products customer service. Please contact our customer service team with any questions or concerns.  

 There are certain situations where only partial refunds are granted (if applicable)

the items must still be in good condition and not have obvious signs of use, items must also appear as if it has not been opened. 

Also including; any item not in its original condition, is damaged or missing parts for reasons not due to our error.

Any item that is returned more than 14 days after delivery.

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment. 

Late or Missing Refunds (if applicable)
If you haven’t received a refund yet, first check your bank account.
Then contact your credit card company, it may take some time before your refund is officially posted, this process depends on your bank.


Next contact your bank to ask where is my refund. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund, please contact us by email or phone customerservice@jyproductsllc.com or 281-799-7342.

Sale Items (if applicable)
Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.

Exchanges (if applicable)
We will replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at customerservice@jyproductsllc.com and one of our customer service representatives will contact you in a timely manner.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he or she will find out about your return.

Shipping
To return your items, please contact JY Products through email or phone at the following email address: customerservice@jyproductsllc.com or call 281-799-7342.

You will be responsible for paying your own shipping costs for all returning items. Shipping costs are non-refundable. If you receive a refund, the cost of shipping will be deducted from your refund. 

Depending on the state your package is being shipped and delivered, the time it may take for your exchanged product to reach you may vary.

If you are shipping back any item's, we suggest that you use a shipping method with a tracking number and purchasing shipping insurance. We can’t guarantee that we will receive your returned item.

Regular Shipping 

When choosing your preferred shipping services please allow at least a 1-2 day's of handling wait time for us to ship your items. Once all items are shipped the postal service is now responsible for your package.

You can refer to the tracking number that was received once your package was shipped.

UPS and USPS will ONLY ship during their scheduled business days and hours.

UPS will NOT deliver on Saturday and Sunday. Example; If you order your items and choose UPS as your preferred shipping method Friday after 3pm CST or Saturday your package will not reach you until UPS is up and running during their normal business days and hours. You can always reach out to UPS or USPS customer service with any questions or concerns.